Help & support.
Last updated: October 2026
Everything about the Zynra Agency app (iPhone) and your client portal. Can't find your answer? Write to us: a real person replies, usually within one business day.
Signing in
The app is for Zynra clients and team only; there is no public sign-up. When we start working together we send you a 6-digit invitation code by e-mail. Open the app, tap “I have a client code” and enter it. Codes are single-use and expire after 7 days: if yours no longer works, ask us for a new one. Several people in your company can each get their own code.
Notifications
We notify you when we reply, finish a step, share a file or need something from you. Turn them on from Account in the app, or in iOS Settings → Notifications → Zynra Agency.
Payments
Payment requests appear in the chat and under Account → Payments. You pay securely with Apple Pay, card or TWINT through Stripe; we never see your card number. Receipts stay available in the same place. For a question about an invoice or your maintenance plan, write to us.
Deleting your account
In the app, open Account → Delete my account. Your access is removed and your devices are signed out immediately. Your project, contracts and invoices stay with us as the law requires; to have your messages and files erased too, e-mail us and we do it within one month.
Requirements
iPhone with iOS 26 or later. Everything in the app is also available on the web from the portal link in our e-mails.
Contact
hello@zynra.agencyZynra Agency, web design and development studio. We answer in English, French and German.